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*Inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

  • Warranty Service, Replacement Parts, Instruction Sheets, Safety Alerts, and Product Registration

    Calls and emails may be handled outside your country of residence.  Calls will be recorded for quality control, training, legal, and other business purposes.

     

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    http://www.service.mattel.com

     

     

    Call Us

    U.S. & Canada: 1-800-432-5437
    Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

     

    Email Us

    https://service.mattel.com/us/ContactUs.aspx

     

  • Where to Buy Inquiries

    Having trouble finding an item?
    Use the search box at the top of this page to locate the product you are looking for. Once you find it, click on it to see where it can be purchased.
    If you still have questions, please contact us:

     

    Call Us

    U.S. & Canada: 1-800-432-5437
    Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

     

    Email Us

    https://service.mattel.com/us/ContactUs.aspx

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    For urgent legal matters only, please email us at legal@mattel.com.  

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