Customer Service
CONTACT US
 
Warranty Service, Replacement Parts, InstructionSheets, Safety Alerts, and Product Registration
Calls and emails may be handled outside your country of residence.  Calls will be recorded for quality control, training, legal, and other business purposes.
 
Visit Us Online
https://www.service.mattel.com

Call Us
U.S. & Canada: 1-800-432-5437
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

Email Us
https://service.mattel.com/us/ContactUs.aspx

 
Where to Buy Inquiries
Having trouble finding an item?
Use the search box at the top of this page to locate the product you are looking for. Once you find it, click on it to see where it can be purchased.
If you still have questions, please contact us:

Call Us
U.S. & Canada: 1-800-432-5437
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

Email Us
https://service.mattel.com/us/ContactUs.aspx

 
Account Inquires or Questions on Orders Placed Prior to August 17th, 2018
Call Us
U.S. & Canada: 1-800-747-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.
 
Legal Matters
For urgent legal matters only, please email us at legal@mattel.com.  
 
 
 
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