Customer Service
Contact Us
For urgent legal matters only, please email us at legal@mattel.com.  For all other matters, including customer service, please see below.
Warranty Service, Replacement Parts, Instruction Sheets, Safety Alerts, and Product Registration
Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.
Visit Us Online
https://www.service.mattel.com

Call Us
U.S. & Canada: 1-800-432-5437
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

Email Us
https://service.mattel.com/us/ContactUs.aspx

Where to Buy Inquiries
Having trouble finding an item?
Use the search box at the top of this page to locate the product you are looking for. Once you find it, click on it to see where it can be purchased.
If you still have questions, please contact us:

Call Us
U.S. & Canada: 1-800-432-5437
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

Email Us
https://service.mattel.com/us/ContactUs.aspx

Account Inquires or Questions on Orders Placed Prior to August 17th, 2018
Call Us
U.S. & Canada: 1-800-432-5437
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

 

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