Make sure you have set up your InteracTV™ controller correctly. The quick set-up sheet can be found here and the latest list of codes can be found here.
Try moving your InteracTV™ controller closer to the TV.
Replace the batteries on your InteracTV™ controller.
Make sure your InteracTV™ controller is pointed directly at your DVD player.
Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV™ controller when removing and inserting an activity card.
Make sure there are no large objects between your InteracTV™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
When changing activity cards, always make sure you remove the activity card from your InteracTV™ controller slowly, wait a few seconds, and then insert another activity card.
Double check that the 3-position memory switch on the underside of your InteracTV™ controller is in the proper position. Refer to your InteracTV™ User’s Manual for instructions on how to use the 3-position memory switch.
I am having trouble setting up my InteracTV™ controller. Please check the latest DVD code list to find the proper code for your DVD player. The latest code listing can be found here. Also, if you do not have your quick set-up sheet, you can download it here. Please try setting up your InteracTV again using this latest code listing and quick set-up sheet. Here are some tips that may help you during the quick set-up:
Make sure you are using fresh alkaline batteries inside your InteracTV™ controller.
If you have followed the instructions on the quick set-up sheet and your InteracTV™ controller is still not working with your DVD player, try the set up again from the beginning. It is possible that one of the numbers did not register when you entered in your DVD code.
When pressing the numbers on the programming card, make sure you press each number firmly and slowly. The green light on your controller should blink one time after each number is pressed. When the fourth digit is pressed, make sure the green light on your InteracTV™ controller blinks one long blink. If you do NOT see this long blink, remove the programming card, re-insert it into the controller and try the same code again.
NOTE: After repeated attempts, if you still do NOT see the long blink, remove the programming card and enter the next code listed under ALL MODELS.
How can I replay or skip sections of a game? The forward and backward arrow buttons on your InteracTV™ controller can be used to skip a game or to return to a previous section of a game.
Always make sure you remove the activity card from your InteracTV™ controller slowly, wait a few seconds, and then insert an activity card.
The red window on the front of your InteracTV™ controller should always be pointed directly at your DVD player.
Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV™ controller when you are removing and inserting the activity card. Covering up this red window can block the signal between your controller and DVD player.
Make sure there are no large objects between your InteracTV™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
Why does my DVD player respond so slowly when I press a button on my InteracTV™ controller? Each DVD player will respond differently to your InteracTV™ controller. Some players will take longer to access the DVD then other players do. For the best results, please make sure that you press the button one time and then wait a few seconds for a reaction from your DVD player. If you do not get a reaction from your DVD player after a few seconds, try pressing the button again. Also, make sure you are pressing the buttons firmly.
Where can I find the model number for my DVD player? Typically the model number for your DVD player is on the back panel of your DVD player. It may also be shown on the front side of your DVD player or on your DVD player's remote control.
I use my InteracTV™ controller on several DVD players. Do I need to set up my InteracTV™ controller each time I switch to another DVD player? I use my InteracTV™ controller on several DVD players. Do I need to set up my InteracTV™ controller each time I switch to another DVD player? You only need to set up your InteracTV™ controller one time per DVD player. Your InteracTV™ controller can set up to be played with up to 3 different DVD players. There is a 3-position memory switch on the underside of your InteracTV™ controller. Each position of the switch can be programmed to a different DVD player. Refer to your InteracTV™ User’s Manual for instructions on how to use the 3-position memory switch.
The InteracTV™ DVD does not appear to be playing properly in my DVD player. What should I do? You may need to clean your InteracTV™ DVD. Please remove the DVD from your player and clean it using a soft cloth. Always make sure you wipe the DVD from the inside towards the outside in a straight line to avoid scratching the DVD. Please note that InteracTV™ was designed to play on many DVD player types. Some DVDplayers may not be compatible with the InteracTV™ DVD. If your DVD player is having trouble playing the InteracTV™ DVD, please call the Fisher-Price customer service department at 1-888-892-6123.
I removed an activity card and it does not bring me back to the menu screen. It appears that I am stuck in an activity. What can I do? If you are still stuck in an activity after repeated attempts to remove and insert an activity card, please place the activity card back into the InteracTV™ controller and wait for the next activity to appear on the screen. When the next activity appears on the screen, remove the card from your InteracTV™ controller. The menu screen should now appear on the screen. If the menu screen does not appear on your screen you need to restart the InteracTV™ DVD. Press stop on your DVD player and then press play to restart the DVD.
How can I properly store the InteracTV™ DVD and activity cards? Always make sure you store your InteracTV™ DVD and activity cards in the storage case that was included with your InteracTV™ system and software packs. If you have misplaced your storage case, you can purchase replacement cases by going here.
How do I set up my InteracTV™ controller to work with my DVD player? To properly setup your controller to work with your DVD player, please follow the instructions on the quick setup sheet. You can download the quick setup sheet here. Also, please make sure you are using the latest code list. This latest code list can be found here.
How do I make sure that I have set up my InteracTV™ controller correctly? Your InteracTV™ is setup properly when all letters and both arrow buttons successfully light up on your screen while testing the controller during the setup. The latest quick setup sheet can be found here and the latest list of codes can be found here. Note that during the quick setup, you must use the DVD that was included with your InteracTV™ system. When testing the controller, always make sure you press each letter button one time and then wait a few seconds for a reaction from your DVD player.
How does the InteracTV™ system work? The InteracTV™ system uses the same technology that your DVD player’s remote control uses. The red window on the front of the InteracTV™ controller sends an invisible signal that can be “seen” by your DVD player.
How far away can I use the InteracTV™ controller from the TV? You should be able to play with the InteracTV™ at a reasonable distance from your DVD player. This distance will vary depending on your DVD player. Please note that there are many things that can reduce the strength of the signal from your InteracTV™ controller. Some of the things that can affect the signal are your DVD player’s location, objects between your InteracTV™ controller and your DVD player, and the lighting in the room that you are using your InteracTV™ system in. For the strongest possible signal, please note the following:
Xbox is a registered trademark of Microsoft Corporation. PlayStation is a registered trademark of Sony Computer Entertainment, Inc. InteracTV is a mark of Beep Telecommunications and Computing, L.L.C. Used under license. InteracTV is a mark of Beep Telecommunications and Computing, L.L.C. Used under license.
