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Fisher-Price®
InteracTV(tm)
  1. What if my DVD player remote does not have all the buttons needed for SET-UP?
  2. What if during the SET-UP I hit the wrong button on my DVD remote?
  3. What if all of the buttons do not light up properly during the TEST procedure?
  4. What if I try to set up my InteracTV controller a second time and it is still not working properly?
  5. Why is my DVD player not responding to my InteracTV™ controller?
  6. I am having trouble setting up my InteracTV™ controller.
  7. I lost my activity cards or activity card storage case. How can I get a replacement?
  8. How can I replay or skip sections of a game?
  9. I am experiencing problems while changing activity cards.
  10. Why does my DVD player respond so slowly when I press a button on my InteracTV™ controller?
  11. I use my InteracTV™ controller on several DVD players. Do I need to setup my InteracTV™ controller each time I switch to another DVD player?
  12. I purchased a Fisher-Price InteracTV™ separately sold software title. Do I need to setup my InteracTV™ controller again?
  13. The InteracTV™ DVD does not appear to be playing properly in my DVD player. What should I do?
  14. I removed an activity card and it does not bring me back to the menu screen. It appears that I am stuck in an activity. What can I do?
  15. Can I use the InteracTV™ system with my X-Box®, PlayStation®, or other video game console?
  16. Can I use the InteracTV™ with my computer?
  17. Can I pause the InteracTV™ DVD during play?
  18. What does my InteracTV™ system require for set-up?
  19. What does my InteracTV™ system require for play
  20. Does the InteracTV™ system work with the DVD player that is installed in my automobile?
  21. How can I properly store the InteracTV™ DVD and activity cards?
  22. How do I set up my InteracTV™ controller to work with my DVD player?
  23. How do I make sure that I have set up my InteracTV™ controller correctly?
  24. How does the InteracTV™ system work?
  25. How far away can I use the InteracTV™ controller from the TV?
  26. Can I use any of the separately sold InteracTV™ DVDs to do the quick setup of the InteracTV™ controller?
  27. I have misplaced my InteracTV™ DVD. Where can I purchase a new one?
  28. Helpful Hints


  1. What if my DVD player remote does not have all the buttons needed for SET-UP?
    To set up your InteracTV controller, your DVD player's remote must include the following:
    • Number buttons
    • Play and Pause buttons
    • A Menu button
    • An Enter button
    • And Previous and Next buttons, also called Skip Forward and Skip Back buttons.

    If your DVD player's remote control does not have these buttons, refer to the User's Manual for two alternate methods of setting up your InteracTV controller.
    Please note:
    • The Skip Forward and Skip Back buttons are the double arrow buttons pointing to a line.
    • DVD remote controls can vary. On some remotes, both the PLAY and PAUSE functions are dedicated to one button.
    • If your DVD player's remote uses the same button for both PLAY and PAUSE, simply press this same button at both prompts during the SET-UP procedure.

  2. What if during the SET-UP I hit the wrong button on my DVD remote?
    If you hit the wrong button on your DVD player's remote during the SET-UP procedure, simply begin the SET-UP procedure again by placing the cover back on the controller briefly and taking it off again.

  3. What if all of the buttons do not light up properly during the TEST procedure?
    If all the shapes and buttons do NOT light up on your TV screen properly during the TEST, begin the SET-UP procedure again by first turning off your DVD player and then removing the cover of the controller.

  4. What if I try to set up my InteracTV controller a second time and it is still not working properly?
    If after a second attempt your DVD player is still not responding properly to your InteracTV controller, refer to the USER'S MANUAL for two alternate methods for setting up your InteracTV controller.

  5. Why is my DVD player not responding to my InteracTV™ controller?
    If your DVD player is not responding to your InteracTV™ controller please try the following:
    • Make sure you have setup your InteracTV™ controller correctly. The quick setup sheet can be found here.
    • Try moving your InteracTV™ controller closer to the TV.
    • Replace the batteries on your InteracTV™ controller.
    • Make sure your InteracTV™ controller is pointed directly at your DVD player.
    • Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV™ controller when removing and inserting an activity card.
    • Make sure there are no large objects between your InteracTV™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
    • When changing activity cards, always make sure you remove the activity card from your InteracTV™ controller slowly, wait a few seconds, and then insert another activity card.
    • Double check that the 3-position memory switch on the underside of your InteracTV™ controller is in the proper position. Refer to your InteracTV™ User's Manual for instructions on how to use the 3-position memory switch.

  6. I am having trouble setting up my InteracTV™ controller.
    Here are some tips that may help you during the quick setup:
    • Make sure you are using fresh alkaline batteries inside your InteracTV™ controller.
    • If you have followed the instructions on the quick setup sheet and your InteracTV™ controller is still not working with your DVD player, try the setup again from the beginning.
    • When pressing the buttons on your DVD player's remote, make sure you press each button firmly and slowly.

  7. I lost my activity cards or activity card storage case. How can I get a replacement?
    You can purchase replacement cards and cases by going to the website http://service.mattel.com and search for InteracTV™.

  8. How can I replay or skip sections of a game?
    The forward and backward arrow buttons on your InteracTV™ controller can be used to skip a game or to return to a previous section of a game.

  9. I am experiencing problems while changing activity cards.
    There are several things you can try:
    • Always make sure you remove the activity card from your InteracTV™ controller slowly, wait a few seconds, and then insert an activity card.
    • Your InteracTV™ controller should always be pointed directly at your DVD player.
    • Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV™ controller when you are removing and inserting the activity card. Covering up this red window can block the signal between your controller and DVD player.
    • Make sure there are no large objects between your InteracTV™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.

  10. Why does my DVD player respond so slowly when I press a button on my InteracTV™ controller?
    Each DVD player will respond differently to your InteracTV™ controller. Some players will take longer to access the DVD then other players do. For the best results, please make sure that you press the button one time and then wait a few seconds for a reaction from your DVD player. If you do not get a reaction from your DVD player after a few seconds, try pressing the button again. Also, make sure you are pressing the buttons firmly.

  11. I use my InteracTV™ controller on several DVD players. Do I need to setup my InteracTV™ controller each time I switch to another DVD player?
    You only need to setup your InteracTV™ controller one time per DVD player. Your InteracTV™ controller can setup to be played with up to 3 different DVD players. There is a 3-position memory switch on the underside of your InteracTV™ controller. Each position of the switch can be programmed to a different DVD player. Refer to your InteracTV™ User's Manual for instructions on how to use the 3-position memory switch.

  12. I purchased a Fisher-Price InteracTV™ separately sold software title. Do I need to setup my InteracTV™ controller again?
    No. The setup of your controller is only required one time for each DVD player with which you are using your InteracTV™ controller. If you have correctly setup your controller with the software that was included with your InteracTV™ controller, the controller should work with the separately sold software titles.

  13. The InteracTV™ DVD does not appear to be playing properly in my DVD player. What should I do?
    You may need to clean your InteracTV™ DVD. Please remove the DVD from your player and clean it using a soft cloth. Always make sure you wipe the DVD from the inside towards the outside in a straight line to avoid scratching the DVD. Please note that InteracTV™ was designed to play on many DVD player types. Some DVD players may not be compatible with the InteracTV™ DVD. If your DVD player is having trouble playing the InteracTV™ DVD, please call the Fisher-Price customer service department at 1-888-892-6123.

  14. I removed an activity card and it does not bring me back to the menu screen. It appears that I am stuck in an activity. What can I do?
    If you are still stuck in an activity after repeated attempts to remove and insert an activity card, please place the activity card back into the InteracTV™ controller and wait for the next activity to appear on the screen. When the next activity appears on the screen, remove the card from your InteracTV™ controller. The menu screen should now appear on the screen. If the menu screen does not appear on your screen you need to restart the InteracTV™ DVD. Press stop on your DVD player and then press play to restart the DVD.

  15. Can I use the InteracTV™ system with my X-Box®, PlayStation®, or other video game console?
    No. The InteracTV™ system will not work with video game consoles.

  16. Can I use the InteracTV™ with my computer?
    No. The InteracTV™ system will not work with your computer.

  17. Can I pause the InteracTV™ DVD during play?
    Yes. You can pause InteracTV™ at any time using the pause button on the remote control that came with your DVD player.

  18. What does my InteracTV™ system require for set-up?
    To set up your InteracTV™ system, you need all of the following:
    • One DVD player hooked up to a television
    • The InteracTV™ controller
    • 3 AA Alkaline Batteries
    • Your DVD Player's remote control
    • SET-UP disc
    • SET-UP card
    • PROGRAMMING card
    • TEST card

  19. What does my InteracTV™ system require for play?
    To play your InteracTV™ system, you need all of the following:
    • One DVD player hooked up to a television
    • The InteracTV™ controller
    • An InteracTV™ DVD disc & activity cards
    • 3 AA Alkaline Batteries

  20. Does the InteracTV™ system work with the DVD player that is installed in my automobile?
    No. Currently, Fisher-Price does not support factory installed or after-market DVD players that are permanently installed inside your automobile.

  21. How can I properly store the InteracTV™ DVD and activity cards?
    Always make sure you store your InteracTV™ DVD and activity cards in the storage case that was included with your InteracTV™ system and software packs. If you have misplaced your storage case, you can purchase replacement cases by going here.

  22. How do I set up my InteracTV™ controller to work with my DVD player?
    To properly setup your controller to work with your DVD player, please follow the instructions on the quick setup sheet. You can download the quick setup sheet here.

  23. How do I make sure that I have set up my InteracTV™ controller correctly?
    Your InteracTV™ is setup properly when all letters and both arrow buttons successfully light up on your screen while testing the controller. The latest quick setup sheet can be found here. Note that during the quick setup, you must use the SET-UP disc that was included with your InteracTV™ system. When testing the controller, always make sure you press each letter button one time and then wait a few seconds for a reaction from your DVD player.

  24. How does the InteracTV™ system work?
    The InteracTV™ system uses the same technology that your DVD player's remote control uses. The red window on the front of the InteracTV™ controller sends an invisible signal that can be "seen" by your DVD player.

  25. How far away can I use the InteracTV™ controller from the TV?
    You should be able to play with the InteracTV™ at a reasonable distance from your DVD player. This distance will vary depending on your DVD player. Please note that there are many things that can reduce the strength of the signal from your InteracTV™ controller. Some of the things that can affect the signal are your DVD player's location, objects between your InteracTV™ controller and your DVD player, and the lighting in the room that you are using your InteracTV™ system in.

    For the strongest possible signal, please note the following:
    • Always make sure there are no large objects between your InteracTV™ controller and your DVD player. Large objects can block the signal between your controller and DVD player.
    • Make sure you are using fresh alkaline batteries inside your InteracTV™ controller.
    • The red window on the front of your InteracTV™ controller should always be pointed directly at your DVD player.
    • Always be sure your hand and the activity card are not covering the red window on the front of the InteracTV™ controller.

  26. Can I use any of the separately sold InteracTV™ DVDs to do the quick setup of the InteracTV™ controller?
    No, you must use the DVD that was included with your InteracTV™ system. If you have misplaced the DVD that was included with your InteracTV™ system, you can purchase a replacement DVD by going here.

  27. I have misplaced my InteracTV™ DVD. Where can I purchase a new one?
    If you have misplaced the DVD that was included with your InteracTV™ system, you can purchase a replacement by going here.

  28. Helpful Hints:
    • Always be sure your hand is not covering the window on the front of the InteracTV controller.
    • During the SET-UP procedure:
      • Your InteracTV controller and your DVD player's remote should always be pointed directly at each other on a flat surface, three to five inches apart.
      • It is necessary that you wait until the audio prompt from the controller is finished and the green light is lit before you begin pressing the appropriate button on your DVD player's remote.
      • When pressing the buttons on your DVD player's remote, make sure you press each button firmly, and hold it until the green light on the InteracTV controller goes off.
    • During the TEST procedure and whenever you are playing InteracTV:
      • Your InteracTV controller should always be pointed directly at your DVD player.
      • Make sure there are no objects between your InteracTV controller and your DVD player.
      • Always make sure you press each and every button on your InteracTV controller one at a time and then wait a moment for the corresponding button to light up on your TV screen.

Xbox is a registered trademark of Microsoft Corporation. PlayStation is a registered trademark of Sony
Computer Entertainment, Inc. InteracTV is a mark of Beep Telecommunications and Computing, L.L.C.
Used under license.
© 2013 Sesame Workshop
©2013 Viacom International Inc. All Rights Reserved.
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©2013 Lyons Partnership, L.P. All Rights Reserved.
Hit(tm) Entertainment