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just a spacerWhere can I find recall information about Fisher-Price® products?

Click here for product safety information regarding these current recalls:

Where can I buy Fisher-Price products?

    At the top of every product description page, we have a link to a retail store locator that lists retailers that carry Fisher-Price products within a specified distance from your home zip code. For your convenience, the list contains the store's address and telephone number.

    We encourage you to call the retailer you select before you go to the store to determine if they carry the Fisher-Price product that you are looking for.

    Where to Buy

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How can I get on your mailing list?

    If you would like to be included on our mailing list please contact our Consumer Affairs department by:

    • E-mail: Click here

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How do I get a current complete catalog of Fisher-Price products?

    You are sitting in front of the most up-to-date catalog of Fisher-Price products, our website. Even our Consumer Affairs department can't offer you a more current catalog. If you would like to provide this online information to a friend or relative for personal use you may print any of the product pages in our online Showroom or Personal Shopper. This information is not intended for commercial or other uses without the written permission of Fisher-Price.

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I would like to know more about Fisher-Price Car Seats.

How do I determine if the Fisher-Price Booster Car Seat fits my vehicle?

    The Safe Embrace™ Booster Car Seat is designed to accommodate most shoulder/lap belting systems and is compatible with most vehicles, but to be sure you should test it with your vehicle. It should not be used with door mounted lap/shoulder belt systems or motorized systems.

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How do I determine if the Fisher-Price Convertible Car Seat fits my vehicle?
    The Safe Embrace™ Convertible Car Seat is designed to accommodate most belting systems and is compatible with most vehicles. It should not be used with door mounted lap/shoulder belt systems or motorized belt systems. For forward facing use, the tether ensure a tight fit in almost all vehicles, but to be sure you should test it with your vehicle.

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How do I determine if the Fisher-Price Infant Car Seat fits my vehicle?
    The Safe Embrace™ Infant Car Seat is designed to accommodate most belting systems and is compatible with most vehicles, but to be sure you should test it with your vehicle. It should not be used with door mounted lap/shoulder belt systems or motorized belt systems.

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Are Fisher-Price car seats approved for use in airplanes?
    The Safe Embrace™ Convertible Car Seat is certified for use on airplanes. You can install this car seat in aircraft seats that face forward. Before taking the car seat to the airport, we recommend that you notify the airline of your intent to bring this car seat on board. The airline may have restrictions regarding its use. The width of the Safe Embrace Convertible Car Seat is 18''. You may need to lift the armrest out of the way to provide added room for the car seat. Check with the airline to be sure this car seat will fit in the aircraft seat.

    The Safe Embrace™ Infant seat is also certified for use on airplanes.

    The Safe Embrace™ Booster Seat is not approved for use on airplanes.

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Do Fisher-Price Car Seats come in any other colors/fabrics?
    Each type of car seat offered by Fisher-Price comes in only one distinctive fabric, which is consistent with latest fashion trends, is proven durable and easy to keep clean.

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Are the car seat fabric coverings washable?
    Yes, the fabric coverings for all our car seats are machine washable. Please refer to your owner's manual for specific washing instructions.

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How can I tell if my Fisher-Price Car Seat is installed correctly?
Important Note: Whenever possible, a car seat should be used in a rear vehicle seat location. Accident statistics have proven that occupants are safer there in the event of an accident. Also, NEVER install a car seat in the rear-facing mode in a vehicle seating location equipped with an airbag. The airbag impact can cause severe head injury or death. If your vehicle is equipped with a passenger airbag, please refer to your vehicle owner's manual for child restraint installation instructions.
    After an appropriate location is chosen, a correct car seat installation is one that minimizes any slack or looseness between the child seat and the vehicle. Any looseness will allow your child to move farther forward in the event of a sudden stop or impact. The more a child can move forward, the greater the possibility of striking an interior component and being injured. This is particularly important when the child is in the forward facing mode.

    Getting a tight fit is dependent on vehicle seat contour, the design of the vehicle belt system and the design of your car seat. Fisher-Price Car Seats are designed to allow the tightest possible fit in virtually all vehicles on the road today. By following the instructions within the owner's manual provided with each car seat, you should be able to obtain a tight installation. There are even recommended test procedures within the manuals to allow you to check your installation. If you cannot get a satisfactory installation in a particular seating location within your vehicle, try the car seat in another location.

    In forward facing convertible seats, installation is further improved with the addition of a tether. The tether attaches the top of the car seat directly to the vehicle's structure. This extra attachment further reduces the forward motion of your child in the event of a sudden stop or impact.

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How will I be notified in the case of a car seat recall?
    A registration card was enclosed with your car seat. Please be sure to fill out the registration card with your name and address, the car seat's model number and manufacturing date (located on the back of the seat back) to: Fisher-Price, Inc. 636 Girard Avenue, East Aurora, New York 14052. You can also call us at 1-800-432-KIDS to register your car seat. If you are registered, Fisher-Price will notify you in the event of a recall.

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When should I use the chest clip?
    Fisher-Price's Safe Embrace Convertible Car Seat (model 79700) and Safe Embrace Infant car Seat (model 79725) both with 5-point harness systems, have been designed to properly secure an infant in the rear facing mode without the need for a chest clip. Many car seats require a chest clip to pull the harness belts together over the child's chest in order to keep the belts on the shoulders. On Fisher-Price's 5-point systems, the buckle and tongue assembly is positioned high enough up on the child to maintain proper belt positioning without the need for a chest clip. We warn against the use of a chest clip with infants on our 5-point systems because it is not needed in the rear facing infant mode and because it's a good idea to keep items away from the neck of an infant that could possibly be positioned to obstruct breathing.

    When a child is at least 22 pounds and 1 year old, the convertible car seat (model 79700) can be turned around and used in the forward facing toddler mode. In this mode, the chest clip can be used. The torso of a child of this weight and age is large enough that positioning of the 5-point can be benefited by the use of a chest clip. The potential for obstructed breathing is reduced for the toddler who can hold his/her head up, and muscle development is such that uncontrolled slumping of the head onto the chest is highly unlikely.

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What should I do if my car seat has been involved in a crash?
    Never use your car seat after it has been involved in a crash. We recommend that you replace your car seat. A crash can cause damage to the car seat that you cannot see.

    When you replace your car seat, make sure that it can no longer be used by another child by disposing of it properly.

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Is it safe to use a previously owned car seat?
    Before purchasing or borrowing a previously owned Fisher-Price Car Seat, we recommend that you call us at 1-800-432-KIDS. Our trained representatives can determine if the car seat was involved in any modification or recall programs.

    Fisher-Price recommends that child restraints be replaced after eight years to provide the best assurance that the child restraint: is in reliable working conditions; is well suited for use in constantly changing automobile interior design; and is reasonably current in relation to Federal regulations.

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What is a locking clip?
    A locking clip is a metal stamping that is required to lock-off some automotive lap/shoulder belt systems that do not have a cinchable locking feature at the latch plate. (The latch plate is the flat chrome piece that plugs into the seat belt buckle). On these particular automotive belts, the vehicle webbing flows freely through the latch plate and does not allow a child seat to be properly tightened into the vehicle. Upon installing it properly, the locking clip locks-off the webbing of these free flowing systems at the latch plate. This allows you to set the desired length of vehicle belt required to create a tight fit of the child seat into the vehicle.

    On the Fisher-Price Safe Embrace Convertible car Seat (model 79700) and Safe Embrace Infant car Seat (model 79725), the locking clips are built-in. This greatly facilitates the ease of locking clip use and prevents the part from being misplaced. Please be sure to follow instructions found in the owner's manual for your car seat for proper locking clip use.

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Where can I find out how much my old Fisher-Price toys are worth?

    Fisher-Price is not in the collector market nor do we currently maintain information on the value of discontinued toys. We also do not provide photographs nor parts lists for discontinued toys. You may wish to check with a local toy collector/dealer for this information. We appreciate your interest in Fisher-Price toys, but regret that we are unable to assist you directly at this time.

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How do I submit an idea for a new toy or children's product?

    We have established a policy of not reviewing outside submissions, except from a limited number of firms and individuals that have had previous, long-standing relationships with Fisher-Price. We realize that at times we may pass up ideas that could be opportunities for us, but we believe our policy is necessary to avoid possible conflicts with our own product development efforts. This policy also prevents us from disclosing the names of those people. You may, however, wish to contact one of the agencies listed below for further assistance.

    Toy Submission/Suggestion

    Toy Manufacturers of America
    200 Fifth Avenue
    New York, NY 10010
    212-675-1141

    Juvenile Product Submission/Suggestion

    Juvenile Products Manufacturers Association
    Two Greentree Centre Suite 225
    PO Box 955
    Marlton, NJ 08053
    609-231-8500
    In the U.S. call us at 1-800-432-5437
    In Canada call us at 1-800-567-7724

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