Rated 3.8 out of 5 by 12
Rated 5 out of 5 by Mommyoftwoboys Wonderful customer service
My son's set was missing two of the support connectors. I called the service number and had them shipped. The total phone call lasted less than 5 minutes. The wait time was less than two. I am super impressed with the courtesy and efficiency of their customer service.
August 8, 2014
Rated 1 out of 5 by Superbk Worst Purchase EVER!!!
We have over 6 sets of Thomas train sets from another renowned competitor brand and none has functioned as badly as this latest purchase from Fisher-Price.
1. Tracks are badly made. Does not form or connect properly and easily.
2. The train is also flimsy and of poor quality plastic, very different from the other competitor brand.
3. To form the Castle Quest track is excruciatingly difficult especially that the tracks do not seem to connect easily.
4. The swinging mechanism works only randomly and is truly frustrating.
In the end, this toy which is supposed to entertain, had both adults and child frustrated and disappointed.
We paid full retail price and it was a huge regret reflecting badly of Fisher-Price under comparison.
May 9, 2014
Rated 3 out of 5 by Tata999 need to call service, the little house w/crane is missing. Seems like one of the most important part of the set would be in the box. Really don't want to return to store, there was only one set left on shelf and the box had been tampered with. We need the crane part to make this set (I paid good money for) complete!!
Train falls off track a lot, but keeps him busy putting it back on
December 28, 2013
Rated 5 out of 5 by Briinc Best Trackmaster Toy Yet
My son loves this toy. We have a lot of trains, wooden and Trackmaster and most of the time the lifted tracks fall down, but surprisingly not this one. And it has interactive parts which keep my son interested, versus other motorized trains where he just watches the train go around the track. It's really a great purchase!
December 27, 2013