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Customer Service

Contact Us

Use this page to contact Fisher-Price regarding:

  • Customer Service issues with the Shop-at-Home Catalog or Fisher-Price Online Store orders
  • Difficulty logging on The Fisher-Price Online Store
  • General comments about Fisher-Price Online Store or Products in the Fisher-Price Online Store

You can call us or write us at the following locations for issues concerning an order from the Fisher-Price Online Store.

  • Call: 1-800-747-8697 in the U.S. seven days a week 7 a.m. - 10 p.m., Central Time. Holiday hours may vary.
  • Write us at P.O.Box 620978 Middleton, WI 53562-0978

Or email us using the form below.

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*Save $10 off $50+, $15 off $60+, $25 off $75+. Discount applies with the use of code: TREAT at checkout. Discount is not applied to gift cards, gift wrap, taxes and shipping & handling. Excludes items with Fan Faves badge. Offer is valid online only and expires at 11:59 PM ET on 10/31/15. We reserve the right to change or discontinue this offer at any time. Discount(s) valid only at No refunds or adjustments on previous purchases, returns or exchanges, or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Free Shipping Offer: Valid on all orders totaling $50 or more after discounts, and before charges for gift wrap, shipping & processing and/or taxes are applied. Applies to standard shipping charges to U.S. addresses only; Canadian shipping charges, rush charges and/or large item surcharges are additional. If order is shipped to more than one address, offer applies to first "ship-to" address only.

Questions? Call 1-800-747-8697.

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